09.05.2008
Attending the state fair today reminded me that some things are timeless while others are in an almost constant state of flux. For us who embrace technology as a way of life, this flux has become commonplace. We’d be perplexed if technology didn’t change over time. In other areas of our life, consistency is something [...]
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01.24.2008
On the Fast Company blog, I found this post highlighting the dangers of predictability for a business, in this case, Starbucks:
It’s not just the service that is average, but predictable. The coffee is the same way…Predictability can be a double edged sword. It can put people in auto pilot, for example. Or it can lull [...]
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