01.16.2009
Vows, oaths, contracts…all are standard ways to indicate that we promise certain things. How seriously do you take your commitments? Unbeknownst to me, courtesy of Women’s Health, I discovered that respect for vows is even less than I thought. In this case, the discussion involved vows of the marital variety: With the U.S. divorce rate [...]
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01.09.2009
The web abounds with stories about unpleasant customer service experiences. In the context of today’s economy, customer service is more important than ever, even when dealing with a customer who wants to leave one’s service for another. Admittedly, making it easy for a customer to leave you for a competitor seems counterintuitive. However, in both [...]
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